Self-exclusion is an option that blocks the ability to add funds to your CaseHug account. Once activated, you can still log in to your account and use all of the platform’s features—the only feature that is blocked is depositing funds.
When to Use Self-Exclusion
Self-exclusion is for you if:
you want to consciously limit your spending on the platform
you’re taking a break from gaming and don’t want the option to top up your account
you feel that you top up your account too impulsively and want an extra barrier
If you’re considering self-exclusion—don’t wait. It’s a simple and quick option that gives you real control over your account.
How to activate self-exclusion
Contact our support team via chat on the platform. Our team will activate self-exclusion on your account.
⚠️ Once self-exclusion is activated, you won’t be able to top up your account. If you want to cancel self-exclusion, please contact support as well.